Reservations and Payment Structure

Group bookings require a 30% deposit to secure your requested dates and block the facility[cite: 16]. The remaining balance, along with your finalized headcount, is due 14 days prior to your group’s arrival[cite: 16]. Payments can be processed via major credit cards or direct bank transfer. If you have requested exclusive use of the ground-floor meeting hall, the hall rental fee will be included in your initial deposit calculation.

Cancellation and Refund Policy

We understand that group travel plans can change. Cancellations made more than 30 days prior to your scheduled arrival date will receive a full refund of the initial deposit, minus any processing fees[cite: 16]. Cancellations made within 30 days of the arrival date will result in the forfeiture of the entire deposit[cite: 16]. If your group needs to reschedule, please contact our team immediately, and we will attempt to apply your deposit to future available dates, subject to seasonal demand.

Group Minimum Stay Requirements

To properly accommodate large organizations, churches, and school groups, Maranatha Hostel requires a two-night minimum stay for all group reservations[cite: 16]. During peak travel seasons or specific holiday weekends, this minimum may be extended. Any exceptions or single-night requests for small committees must be approved by the hostel management prior to booking confirmation.

Facility Use and Liability

Visiting organizations are responsible for the conduct of their group members during their stay at Maranatha Hostel. Group leaders must ensure that quiet hours are respected to maintain the peaceful environment of the property. The organization assumes financial responsibility for any damages caused to the guest rooms, meeting hall, or communal areas by their group members. We require the primary contact person to sign a facility liability agreement upon check-in.

Changes to Guest Headcount

You may adjust your final guest headcount up to 14 days before your arrival date. Reductions in headcount within the 14-day window cannot be refunded, as room assignments and staffing have already been finalized. If your group size increases, we will do our best to accommodate the additional guests subject to room availability, and the extra cost will be added to your final invoice.